Returns, Refunds, Cancellations and Exchanges
Step 1 –
if you’ve received wrong product(s).
cricketbarrell@gmail.com
In case of damaged/ missing product(s), raise a return/ replacement request
within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to
pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will
need to self-ship the product via any reliable courier partner. We will reimburse the
courier charges in your account ( Australia only ).
Step 5 – After your product(s) is received, we will verify it against the claim and
initiate the replacement or refund accordingly. Please note that replacement will
depend upon the stock availability.
Wrong product delivered
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of
delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our
courier partners will come to pick up the item within 5-7 business days after your
return request has been received. This item is then brought back to our warehouse
where it is checked by our quality control team. Once the product passes the
quality control, a refund is initiated.
If customer wants to return the product ,customer is liable to ship the product back to us.
Refund will be initiated once we recieve the product back.
shipping from seller to customer will be deducted and refund will be initiated.
CRICKET BARRELL reserves the right to cancel any order without pre-confirming the
customer at any time and may verify any order before shipping the same to the
customer that may include having a verbal or written confirmation from the
customer.
